Refund policy
At Chronofy, we are committed to providing quality products and fair support to our customers. By placing an order, you agree to the following policy.
Return & Exchange (7 Days)
Returns or exchanges can be requested within 7 days of delivery.
- Product must be unused, undamaged, and in original packaging
- All accessories, tags, and box must be included
- Full unboxing video is mandatory for any claim
Without an unboxing video, requests will not be accepted.
Replacement / Exchange
If you receive a damaged, defective, or incorrect product:
- Free reverse pickup will be arranged
- Product will be inspected after return
- Replacement or exchange will be provided (subject to availability)
Estimated replacement timeline: 7â15 business days
Refund Policy
- Refunds are processed only if replacement is not available
- Amount will be credited to the original payment method
- Processing time: 7â10 business days after approval
Replacement is always preferred over refund.
Non-Eligible Cases
- Wrong variant, size, or color selected by customer
- Change of mind or personal preference
- Used, damaged, or misused products
- Missing unboxing video
- Sale or discounted items
In such cases, exchange may be possible with shipping charges.
Non-Returnable Items
- Used or tampered products
- Discounted items
- Products damaged by customer handling
Product color may slightly vary due to lighting or screen settings.
Order Cancellation
- Orders can be cancelled before dispatch
- Once shipped, cancellation is not possible
Shipping & Return Terms
- Return shipping costs are non-refundable
- Return shipping charges may be deducted from refunds
- Use a trackable courier for returns
- We are not responsible for lost return shipments
Semi-COD Advance
- âš100 advance is non-refundable
- It covers COD and shipping expenses
Support
For any queries or support:
Email: chronofi.in@gmail.com
WhatsApp: +91 9321052997
Response time: 12â24 hours