Refund policy

Return & Exchange Policy

At Chronofy, we want every purchase to feel right. If something isn't working out, our return and exchange process is designed to be simple, fair, and transparent.

7-Day Return Window

You can request a return or exchange within 7 days of delivery. Requests raised after this window will not be accepted.

Eligibility Conditions

To be eligible for a return or exchange, the product must meet all of the following conditions:

  • The product must be unused.
  • The product must be returned in its original packaging.
  • All accessories, manuals, and included items must be returned along with the product.
  • The original invoice must be provided.

For claims related to damaged products, missing items, or wrong products delivered, a full unboxing video is mandatory. Claims without an unboxing video may not be accepted.

Non-Returnable Items

The following items are not eligible for return or exchange:

  • Used products.
  • Products with physical damage caused after delivery.
  • Tampered products.
  • Sale or discounted items.
  • Products returned without original packaging, accessories, or invoice.

Exchange Policy

Wherever possible, we prefer offering an exchange over a refund. If your product qualifies for a return, we will first attempt to replace it with the same or an equivalent product, subject to availability. Exchanges are usually completed within 7 to 15 business days from the date the return request is approved.

Refund Policy

If an exchange is not possible, a refund will be processed to your original payment method. Refunds are issued within 7 to 10 business days after your return request has been approved and the returned product has passed quality inspection.

Cancellation Policy

Orders can only be cancelled before they have been dispatched. Once an order has been shipped, it cannot be cancelled.

For Cash on Delivery orders, the ₹100 advance payment collected at the time of order placement is non-refundable if the order is cancelled.

Reverse Pickup Policy

Reverse pickup is available in serviceable locations. If your location is not serviceable for pickup, you will be required to self-ship the product to us. Any shipping charges incurred for self-shipping will be the customer's responsibility unless otherwise communicated by our support team.

Warranty Information

Products sold by Chronofy are covered under warranty against manufacturing defects only. This warranty does not cover physical damage, liquid damage, misuse, or damage caused by unauthorized repair or modification.

Important Notes

Please inspect your order carefully upon delivery and record an unboxing video before opening the package completely. This video is required to process any claims related to damage, missing items, or incorrect products.

Return requests that do not meet the eligibility conditions listed above may be declined at our discretion.

Customer Support

For any questions regarding returns, exchanges, refunds, or order-related concerns, please reach out to our support team at support@chronofy.in. Our team is available Monday to Saturday, 10 AM to 7 PM, and typically responds within 12 to 24 business hours.

For our complete Return & Exchange Policy with detailed process, FAQs, and support information, please visit:
https://chronofy.in/pages/return-exchange-policy